Cumberland Community Action Program News

Consumer Credit Counseling Service - Online Counseling

We are happy that you have chosen us to be your financial guide. Financial trouble equals more stress in your life. You, however, can live with confidence in your financial situation. When we are on your side, you just can't lose.

This application may take you up to 45 minutes or more to complete, and there is a $50 consultation fee that may be paid with a debit card at the end of the application process.

After you submit your application, you can speak with an operator online to set up an appointment for a time that you can come back by our website and chat with a certified counselor. If we are not online at the time you fill out your application, please leave us a message, and we will get back with you within 24 hours. If you would rather participate in counseling by phone, or face to face, please indicate so in the services needed section or call (local) 910.323.3192 ext. 21 or (toll free) 888.381.3792 ext. 21 to set up an appointment.

When you come back for your appointment, please come to this page and click the chat image. You will need your Client ID number for identification purposes. After you click the chat image and type in your client ID number, your counseling session will begin. You will speak to our receptionist first and then a counselor will join you.

Before you begin, please locate the following documents:

  • Proof of monthly income
  • Recorded monthly household expenses
  • Your most recent creditor statements

To keep your information secure, your information is transmitted through a secure web server to maximize your privacy and security. Click the link below if you are here for your scheduled appointment.

I have all the required documents, let's get started!

I have my Client ID Number and I am ready for my online appointment.